REALIZING THE MUTUAL CUSTOMER: AN ALLIANCE BETWEEN BANKS AND MERCHANTS FOR MOBILE PAYMENTS
Moderator: Doug Brown SVP, GM FIS Mobile, FIS
Panelists: Richard Crone CEO, CRONE CONSULTING
Tom Ormseth SVP, Retail Strategy, WINTRUST FINANCIAL
When evaluating partnerships, payment platforms and third party programs, maintaining control of brand, data, and customer experience are top of mind. Learn how these innovators are paving the way for payments through an ecosystem that offers interoperability between banks and merchants from their own branded mobile apps. Understand how this relationship can generate real top-line revenue through targeted offers, loyalty, customer acquisition and retention.
Navigating the Mobile Payments Crossroads
The merchant and banking industries face a pivotal period in payments. Cards, mobile, the cloud, big data, new entrants and competition from nonbanks: is there a motivation to redefine the business model between retailers and financial institutions and work together? The EMV mandate looms on the horizon. And many of the largest retailers in the US have organized their own mobile payments network, Merchant Customer Exchange (MCX), to reduce costs and protect their data. Add in regulatory pressures and credit card security challenges – there is no better time to rethink your payments innovation strategy. Join payments guru Richard Crone and this panel of retailer and banking practitioners who will share the pitfalls and payoffs of various approaches, the rules of engagement with mobile payments, and how to map a winning way forward.
Mobile Payments Consortiums
The Merchant Customer Exchange (MCX) for retailers, CU Wallet for credit unions, The Clearing House for banks, SoftCard for wireless carriers: these are all examples of consortiums chartered with developing their own mobile payments network. The goals of each are both divergent and common; from reducing costs, eliminating unnecessary processing steps (and existing providers) to building new business models, revenue streams and monetizing their transaction data and mobile connections.
This panel will provide a transparent and open forum to objectively compare the pros, cons, risks and costs of building a common platform across these collaborative endeavors. Panelists will share the results of their own deployment efforts to date and their positions for applying the cooperative-based model not only with their primary stakeholders but also with other mobile payment consortiums.
Moderator: Heidi Liebenguth, Crone Consulting LLC
Recent Conferences featuring Crone Consulting
Join us at the American Bankers Association Marketing and Retail Conference, where we do the math to show Actionable Offers/Coupons + Mobile Payment = ROI
The retail industry faces a pivotal period in considering the payments landscape. Along with industry giants like ISIS, PayPal and Google, there are more than 200 solutions provider hopefuls, both large and small, each hyping the latest and greatest in payments technologies and platforms. The EMV mandate looms on the horizon. And many of the largest retailers in the US are organizing their own payments network, Merchant Customer Exchange (MCX), in an attempt to break the payment duopoly that has existed for the past 30 years. Add in regulatory pressures and credit card security challenges – there is no better time for retailers to rethink their payments innovation strategy. Join Richard Crone and this panel of retailer practitioners who will share their insights and experiences of various approaches in mapping an effective way forward and beyond the crossroads the industry presently faces.
Pre-Conference Workshop for Monday, June 9, 2014:
The Mobile Transformation of Financial Services
For the best-in-class, mobile banking is growing up to five times (5x) faster than wired, desktop Internet banking. Given this growth, the mobile User Interface (UI) will soon become be the dominant channel for interacting with customers, commanding more use case Service Interactions (SIs) than all other channels combined in less than three years for many financial institutions. As each day another major financial institution announces the closing or reconfiguring of physical branches, the tectonic shift created by mobile will command far more than mere channel rationalization. With mobile cited as one of the top reasons for switching financial institutions, especially by millennials, winning and retaining customer loyalty for your mobile UI will be dependent on ever expanding the functional improvements enabled in your mobile app. This session will provide the return on investment (ROI) framework for these enhancements, especially mobile payments, cardless Mobile Cash Access (MCA), mobile picture bill payments, etc. and how they will transform financial services in the future. Workshop Leaders: Richard Crone, CEO, Crone Consulting, LLC Heidi Liebenguth, Managing Partner, Crone Consulting LLC
Institute of Finance & Management Payments Summit
June 2-4, 2014, Baltimore, MD
IOFM's Payments Summit is this year's must-attend event for mid-to senior-level managers and strategists involved with payment processing operations, treasury, cash management, accounts receivable, and accounts payable.
Treasury’s New Role for Omni-Channel Support: Monetizing Big Data with Mobile Payments Learn how Treasury is using mobile payments to transform payments from a cost of doing business to a new line of business by monetizing the “big data” feeds from transaction processing. In this candid interactive discussion, you will learn how the Treasury and Finance functions lead the strategy effort and eventual deployment of mobile payments.
Find out how to capture the upside revenue streams derived from the opt-in transaction data generated before, during and after each sale transaction. We will be share and critique real examples of the Return on Investment and Business Drivers used to establish the new mobile payment profit center governed by Treasury and/or Finance.
Presented by: Richard K. Crone, Crone Consulting, LLC
Richard Crone and Heidi Liebenguth talk about the Five Mobile Trigger Points and the role of Mobile Payments for restaurants at the National Restaurant Association’s 2014 Show in Chicago.
The In-Store Experience
How does new technology drive sales at restaurants and retail operations? Explore touch screens, reservation and waiting systems, tableside ordering and payment systems, table menus and digital signage, augmented reality apps and more. Learn what kind of consumers want to interact with these "toys."Richard Crone moderates a panel of experts including Chris Lapin, SVP, Business Transformation & CIO, Red Robin Gourmet Burgers, Inc.; Don Long, Sr. Dir Information Services & Technology, White Castle Management Co.; and Jeff Weiss, Director of Store Systems, Dave & Buster’s, Inc.
When Marketing Met Technology
Marketing is becoming a technology-powered discipline, from the front-facing technologies we use to engage with prospects and customers to the back-office technologies we use for a new generation of marketing operations. Take advantage of this tremendous potential and increased reach, with an overview that teaches you how to integrate technology into your core marketing functions.Heidi Liebenguth moderates a panel of experts including Marty Boyer, Director of Marketing, Tom+Chee; Doug Reifschneider, Vice President of Marketing, Firehouse of America, LLC; and Karley Hofer, Director of Brand Development, Orange Leaf Frozen Yogurt.
BAI PaymentsConnect 2014
March 10-12, 2014 at The Mirage, Las Vegas, NV
The resurgence of PIN debit*
*No PIN required!
Proprietary PIN debit networks such as NYCE, STAR, Pulse, Accel, etc. are now promoting a new class of PIN-less debit: transactions less than $50 that can be routed through their networks with only a card swipe at the physical point of sale; no PIN required. The move could siphon away substantial transaction volumes now riding the signature debit rails of Visa and MasterCard. Considered an unintended consequence of post Durbin government regulation, dropping the requirement to enter encrypted Personal Identification Numbers (PINs) at the physical point of sale could increase transaction risk and fraud.
Spurred by the promise of least cost routing and reducing their dependency on the more expensive debit clearing options of Visa and MasterCard, merchants are signing up in droves. In this session you will hear firsthand from each of the major stakeholders in the PIN-less debit debate.
Moderators: Richard Crone, CEO and Heidi Liebenguth, Managing Partner, Crone Consulting LLC
ATMIA US Conference 2014: Reinventing the ATM
February 11-13, 2014, Orlando Florida
Workshop: Mobile Payments & Cardless Mobile Cash Access (MCA) for ATMs Cardless Mobile Cash Access (MCA), where banks and other account issuers enable customers to access the ATM using only their mobile banking app on their smartphone, opens up dramatic new opportunities for cost savings and new revenues.
When the mobile banking app is the access token, banks eliminate the costs of issuing plastic cards and their card association royalties and fees. The risk of thieves installing mag stripe skimming or PIN-logging devices is removed. Because the primary interface is now the customer’s mobile banking app on their smartphone, banks could delay or potentially avoid costly upgrades to ATMs for NFC and EMV readers. Customer data is far more secure, stored in the cloud rather than on their phone or a card.
This new access token gives banks flexibility and opportunity to offer new, highly targeted products, turning the ATM into a new profit center. Via the mobile banking app, customers could now withdraw cash from all types of accounts, opening up new fee-producing utility for lines of credit, loans, and more. MCA holds the potential to enable not only cash withdrawals but other advanced functionality and expand new product development opportunities, all within the familiar, bank-branded and controlled app.
Learn how banks, processors, ISOs and hardware deployers are using MCA not just for cash withdrawal but as a pathway to cloud-based mobile payments.
Moderators: - Richard Crone, CEO, Crone Consulting, LLC - Heidi Liebenguth, Managing Partner, Crone Consulting LLC Panelists: - Devon Watson, VP, New Business & Solution Incubation, Diebold - Douglas Hartung, Emerging Products, Mobile, PULSE - Douglas Asad, Sr. Product Manager Mobile Commerce, FIS Mobile - Elan Mevasse, Product Manager, City National Bank
Citi Investment Research & Analysis ("CIRA") Conference Call Friday, February 7, 3pm EST
Greg Badishkanian Hosts: Mobile's Impact on the Restaurant Industry
One study indicated that 69% of consumers have ordered food via mobile web and apps while 20% do so regularly and 51% paying for the order via their mobile device. What does this mean for investors in the restaurant industry?
This session will outline the mobile factors that will impact the valuation of a restaurant franchise. Special emphasis will be given to how mobile payment can be used to implement a true Customer Relationship Management (CRM) business model and contrasting the winning and losing strategies of early entrants such as Starbucks Corporation, Dunkin Brands, Inc. (Dunkin Donuts®), Jamba, Inc. (Jamba Juice®) and SUBWAY® Restaurants, etc.
You will leave the session understanding why “The one who enrolls is the one who controls” will be one of the deciding factors in the success of a restaurant franchise in the future.
Actionable Offers/Coupons + Mobile Payment = ROI Thursday, November 7, 2013 2:30 p.m. – 3:15 p.m.
Stewart Holmes, Head of Mobile Commerce Product and Strategy, Barclaycard US Thomas P. Ormseth, Senior Vice President NonCredit & Digital Services, Wintrust Financial Corporation Corey Kline, IT Director, Noodles & Company Richard Crone, Principal, Crone Consulting
Nearly 80% of consumers responding to a recent survey report regular use of coupons while shopping at grocery, supercenter drug or dollar stores. Another study confirms that 54% of smartphone owners are active coupon/deal users and more than 40% want tailored ads and actionable offers delivered to their phone. Yet today Consumer Packaged Goods (CPGs) marketers continue to allocate the greatest share of coupons distributed to paper-based Free Standing Inserts (FSIs). But this is about to change as the stage has been set for mobile-based couponing and actionable offers to grow exponentially when integrated with mobile payments. In this session you will learn how providing actionable offers and coupon clipping linked to your own loyalty and mobile payment accounts eliminates the waste and uncertainty of FSIs while generating big data feeds for CRM & marketing previously not available to issuers banks retailers brands and CPGs.
This session will address the upside opportunities to all stakeholders from actionable offers/coupons integrated with mobile payment accounts.
ROI of incorporating actionable offers integrated with payment accounts.
Understanding of the competitive threats and opportunities to financial institutions.
The Renaissance Treasurer: Defining your Enterprise-Wide Mobile Payment Strategy
Richard Crone and Heidi Liebenguth will address the Association for Financial Professionals (AFP) Treasury Advisory Group meeting on Tuesday, September 17, 2013 at the Hotel Monaco in Baltimore, MD
Strategic Track: How to Wield Influence and Control Your Destiny in the Mobile Payments Racefeaturing Richard Crone, CEO of Crone Consulting LLC, and Heidi Liebenguth, Consulting Partner of Crone Consulting LLC
Actionable Offers/Coupons and Mobile Payments
What can restaurants gain by having their own mobile app? Richard Crone, Heidi Liebenguth and this expert panel will discuss how restaurateurs can use mobile payments to create new revenues from actionable offers and coupons. Learn how restaurants can leverage mobile to get customers to order more and return more frequently – without having to offer deep discounts. This session will cover the various existing and emerging mobile payment methods and discuss how they could impact your bottom line.
TREASURY'S NEW ROLE: MONETIZING BIG DATA WITH MOBILE PAYMENTS
Richard K. Crone, CEO, Crone Consulting, LLC Heidi Liebenguth, Research Director, Crone Consulting, LLC
Discover how Treasury is using mobile payments to transform payments from a “cost of doing business” to a “new line of business” by monetizing the “big data” feeds from transaction processing. In this candid, interactive discussion learn how the Treasury and Finance functions lead the strategy effort and eventual deployment of mobile payments and capture the upside revenue streams derived from the opt-in transaction data generated before, during and after each sale transaction. Real examples of the ROI and business drivers used to establish the new mobile payment profit center governed by Treasury and/or Finance will be shared and critiqued in the discussion.
Essentials of Mobile Strategy: What You Need to Know Before Issuing an RFP
This intensive, collaborative and interactive session will encapsulate the most important concepts, frameworks and market drivers needed to define your own mobile payment strategy. Mobile payments are not just about payment. This session is recommended as the essential training needed to lead a cross-channel mobile effort within your organization. Participation is recommended by each of the major functional disciplines within an organization such as marketing, product management, information technology, treasury, point of sale/store operations, ecommerce, customer service, ATM's and the like. Mobile is a powerful cross-channel enabler; all these groups need to come together to understand and achieve the full potential of this powerful tool. This session will show how to coordinate all of these functional areas and help them understand completely how mobile payment is going to enable them to achieve their individual disparate goals. Richard Crone, CEO, Crone Consulting LLC; Heidi Liebenguth, Consulting Partner, Crone Consulting LLC
Going Beyond Private Label Credit: Treasury's New Role in Deriving Revenue from Big Data & Mobile Payments
In this fireside chat, learn how Treasury is using mobile payments to transform payments from a "cost of doing business" to a "new line of business" by monetizing the "big data" feeds from transaction processing. In this candid interactive discussion, attendees learn how an organization's Treasury department leads the strategy effort and eventual deployment of mobile payments and captures the upside revenue streams derived from the opt-in transaction data generated before, during and after each sale transaction. Real examples of the return on investment and business drivers used to establish the new mobile payment profit center governed by the Treasury department will be shared and critiqued in the discussion.
Moderator: Richard Crone, CEO, Crone Consulting LLC Panelists: James Ward, Vice President of Credit, Belk Department Stores Inc. Richard Cohene, Direct of Marketing, Beyond the Rack
Success Stories and Pitfalls of Mobile Payment Pilots: Learning from Industry Pioneers
Mobile payment has arrived at the physical point of sale and retailers and banks have a huge stake in the game. Many questions need answering for retailers and banks to protect and enhance their vested interests. These prominent women leading the charge in piloting mobile payments for their organizations will facilitate an interactive session examining the most pressing questions in mobile payments such as: what are the tradeoffs in working with a third-party intermediary mobile wallet; how will the business model be designed; can or should retailers and banks go it alone with their own mobile payment apps; and how mobile payment boosts customer loyalty and engagement? Learn why “The One Who Enrolls Is the One Who Controls” and the business case for controlling payment options in your own mobile shopping app.
Moderator: Heidi Liebenguth, Consulting Partner, Crone Consulting LLC Panelists: Carol May, Vice President, Innovation Group, Zions Bancorporation Jessica Berlin, Social Media Manager, American Eagle Outfitters
ACI Exchange User Groups Payments Conference
June 3-6 at the Sheraton Boston Hotel in Boston, MA
Richard Crone delivers the Keynote Address
NACHA Payments2013, April 21-24, 2013, San Diego Convention Center, CA
Mobile Banking & Payments
Richard Crone will speak on Mobile Wallet Share: Who will Win the Wallet Race?
The number of mobile wallet solutions continues to grow. Major players include telecommunications, banking and internet firms. The race is on to gain market share in this lucrative mobile payments space. Speakers examine current mobile wallet trends and technologies. What payment models are driving merchant adoption? What is the right combination of convenience and security in a mobile wallet? What revenue opportunities exist in offers and rewards? With so much competition and no universally accepted delivery model, who will emerge as winners in the mobile wallet marketplace?
BAI PaymentsConnect, March 2013 Scottsdale, AZ
Piloting Mobile Payments
Several large financial institutions are piloting outsourced, cloud-based, QR-code, branded-app mobile pilots with FIS. This panel aims to bring participants to the stage to tell the story of how and why they decided to pilot a mobile-payments offering.
What is the business case? Is this about brand awareness or is there a hard-dollar ROI?
Why QR codes, which many would call a “transitional technology”?
What are participants learning about about consumer behavior and risk management?
What is the ATM connection and how does it work?
Panelists: Pete Bertanzetti, Senior Vice President, mWallet Product Manager, Bank of America Stewart Holmes, Mobile Strategy, Product and Market Development Director, Barclaycard
Richard Crone, CEO, Crone Consulting Moderator: Doug Brown, Senior Vice President and General Manager, FIS Mobile
Mobile Wallets and their Impact on Gift Cards in B2B
We heard a lot about mobile wallets in 2012. Google, Isys, Paypal, and Apple have all launched versions of 3rd party wallets. Starbucks has been the poster child for merchant branded wallets and Dunkin Donuts recent launch shows that they're in the game, too. To our dismay, most of the discussions on mobile wallets have focused on credit card, coupons and loyalty and there's been very little discussion on how gift cards, especially gift cards issued in the $26B B2B gift card segment will fit into the mobile wallet movement. This panel discussion, hosted by Heidi Liebenguth of Crone Consulting, brings industry leaders in mobile payments and wallets together to give their perspective on how gift cards issued through the B2B segment will impact the growing efforts on mobile wallets.
Our moderator is industry expert Heidi Liebenguth, Crone Consulting.
Panelists include: CJ MacDonald, Gyft; Kristen Thiry, Discover; Mike Parsons, Belk Department Stores; Sherrill Kaplan, Dunkin Brands; and German Scipioni, PayPal
PrePaid Expo 2013
The Peabody Orlando, Florida March 4-6, 2013
Future Through the Eyes of the Innovator: Disrupting the Present
Patrick R. Gauthier, Head of Product Marketing & Business Operations, PAYPAL RETAIL SERVICES
Aaron Emigh, Co-Founder and CTO, SHOPKICK
Sean Harper, Director of Product Management for Payments, GROUPON
Moderated by: Richard Crone, Founder and CEO, CRONE CONSULTING LLC.
Advanced Mobile: Strengthen Your Mobile Core
Richard Crone, Founder and CEO, CRONE CONSULTING LLC.
Heidi Liebenguth, Consulting Partner and Research Director, CRONE CONSULTING LLC.
Mobile Technologies Explained & Examined
Ken Moy, Group Head, Emerging Payments, U.S. Markets, MASTERCARD WORLDWIDE
Jason Chomik, EMV and Emerging, Technologies, CPI CARD GROUP
Moderated by: Richard Crone, Founder and CEO, CRONE CONSULTING LLC.
The Wallet, EMV & NFC:
Bradley Greene, Senior Business Leader, Global Mobile Product, VISA INC.
Sirajuddin Nazir, Business Development/Pre-Sales Manager Convergence & Solutions, OBERTHUR TECHNOLOGIES OF AMERICA CORP.
Tim Attinger, GVP, Strategy and Development, BLACKHAWK NETWORK
Moderated by: Richard Crone, Founder and CEO, CRONE CONSULTING LLC.
ATMIA U.S. Conference 2013
Convergence of Mobile and ATM Technology
Payments Track Moderator: Ed O’Brien, Director, Banking Channels, Mercator Advisory Group Panelists: - Peter Kulik, VP Product Management, Vantiv - Richard Crone, CEO & Founder, Crone Consulting LLC - Mark Critchett, Marketing Director, Payments & Converged Channels, NCR - James Trocme, Sr. Director Market Research & Knowledge Management, Diebold - David Motley, Product Manager, Euronet Worldwide - Sharon Zydney, Fiserv
How To Wield Influence and Control Your Destiny in the Mobile Payments Race
Mobile payment has arrived at the physical point of sale and financial institutions have a huge stake in the game. Many questions need answering for financial institutions to protect and enhance their vested interests. This interactive session with Richard Crone and Heidi Liebenguth will examine the most pressing questions in-depth, such as: what are the tradeoffs in working with a third-party intermediary mobile wallet; how will the business model be designed; can or should banks go it alone with their own mobile shopping apps; and how do these apps work best with mobile wallet purveyors and financial institutions? Learn why “The One Who Enrolls Is the One Who Controls” and the business case for controlling payment options in your own mobile banking app.
Keynote: The Big Data Phenomenon: Changing the m-Commerce Game
Richard Crone, CEO & Founder, Crone Consulting
Heidi A. Liebenguth, Consulting Partner and Research Director, Crone Consulting
Keynote Speakers Richard Crone and Heidi Liebenguth will be sharing new research on the power of Mobile Payments to decrease costs and boost revenue for innovative retailers who harness the device in their customer's hand for a richer experience both outside, and inside, their stores.
15th Annual CUNA Operations, Sales & Service Council Conference October 14-17, 2012 The Cosmopolitan of Las Vegas
GENERAL SESSION Tuesday October 16
How To Wield Influence and Control Your Destiny in the Mobile Payments Race Richard Crone, Founder/CEO, Crone Consulting, LLC, San Carlos, CA Heidi A. Liebenguth, Consulting Partner/Research Director, Crone Consulting, LLC, San Carlos, CA
TAG FinTech Georgia 2012
The Retreat at Perimeter Summit 1001 Summit Boulevard, Atlanta, GA 30319
Wednesday, Nov 14, 2012 9:00 AM - 5:30 PM Eastern
Join Richard Crone and Heidi Liebenguth of Crone Consulting LLC at the TAG FinTech annual symposium featuring Georgia's largest gathering of contributing companies and individuals serving the financial-technology industry worldwide.
5th Mobile Contactless Payment Innovation Summit Chicago IL
The Westin Michigan Avenue
Tuesday, October 2, 2012
Featured Presentation: Using Mobile Payments and Shopping Lists to Protect Retailer Data and Customer Relationships
This session answers questions from a retailer’s perspective, including:
Which mobile payment schemes give retailers the most control and visibility into customers’ preferences?
How can retailers integrate mobile payments with shopping list functionality and gain new insight to purchase intent and brand preferences before customers enter the store?
How can retailers use mobile payments and shopping lists to strengthen customer relationships and increase their bargaining power with product manufacturers?
What can retailers do to prevent their shopping list and payment data from being used to promote competitors?
Richard Crone, President, Crone Consulting, LLC Heidi A. Liebenguth, Consulting Partner and Research Director, Crone Consulting, LLC
Consumers are using mobile to access entertainment, shopping, banking, social sharing… nearly every aspect of their lives. Turning traditional business models upside down, mobile is not just a channel, not just a cross-channel enabler. It is always on, always at hand, always compelling.
Gone are the days of spray and pray advertising models. The winners in this new mobile world will build an enrolled base of known, contactable customers, using mobile payment inside the mobile app to power their CRM system, influence and predict buyer behavior. Learn:
Why and how mobile payment is central to your multi-screen strategy;
How to tip the balance of power with third party intermediaries;
Why “the one who enrolls is the one who controls,”
How to transform advertising impressions into immediate, actual sales
Join us for the Crone Consulting LLC session at the L.A. Mobile MultiScreen Summit to answer these questions and more. Use Discount Code CCINV to save 25% on your registration for this groundbreaking event. We look forward to seeing you September 19 – 20, 2012 at the Hollywood and Highland Center, Los Angeles, California.
How To Wield Influence and Control Your Destiny in the Mobile Payments Race
Mobile payment has arrived at the physical point-of-sale and retailers have a huge stake in the game. Many questions need answering for retailers to protect and enhance their vested interests. This retailer panel will examine the most pressing questions in-depth, such as: what are the tradeoffs in working with a third-party intermediary mobile wallet; how will the business model be designed; can or should retailers go it alone with their own mobile shopping apps; and how do these apps work best with mobile wallet purveyors? Attendees will hear:
How an entity that enrolls its customers for payment has a two-way, always-on communications channel with its most loyal customers
Why “the one who enrolls is the one who controls” with the ability to aggregate opt-in customer buying behavior data, provide customized offers and leverage tender steering for maximum value to the customer and the organization
The business case for controlling payment options in mobile apps
The Future of Payments
Mobile Payments - Where are we going? This session will provide an overview and insights into industry trends and challenges associated with mobile payments. The session will begin with an objective overview of the topic, followed by a moderated panel discussion of industry experts and practitioners.
Richard Crone and Heidi Liebenguth
Featured in the Mobile Banking and Payments Track, Richard Crone will speak on
Advertising Sponsored Mobile Payment Networks By 2012, 75 percent of in-store sales will be mobile-influenced, setting the stage for integrating mobile payments and opt-in, user-defined self-marketing and loyalty programs at the physical POS. Major retailers are scrambling to integrate mobile self-marketing and mobile payment into their in-store footprint. Could this set the stage for advertising driven mobile payments? This informative session reviews how the $5 billion local advertising market will drive the $6.2 trillion payments market at the physical POS. Topics explored include an objective environmental scan of the forces driving the emergence of cross-channel enabled mobile payments linked to self-marketing and an independent evaluation of the strategic stakeholder positions in mobile payments and ROI.
Jefferies & Co. Electronic Payments Summit
Westin Times Square Hotel, New York NY May 3, 2012
Richard Crone will speak on the Mobile Payments panel.
National Restaurant Association 2012 Show
Chicago, Illinois May 8, 2012
Richard Crone willl speak on "Using Mobille Payments to make your Customers Contactable"
Produced by ICMI, the Annual Call Center Exhibition (ACCE) is the premier global gathering for the contact center industry. It's the essential forum for educational growth, networking, and sharing of proven best practices.
Wednesday, May 09, 2012
Speakers: Richard Crone, Heidi Liebenguth
Unlocking the Potential of Mobile Contacts
Studies show that 75% or more of all calls today originate from mobile devices, but most contact centers are not leveraging all touchpoints and channels available on cell phones. Harness the cost reduction power of mobile connectivity. Discover how to use cellular-based payments and mobile self-service to reduce costs, empower customers, increase loyalty, and improve customer experience and satisfaction. Walk away with a clear understanding of key components, a methodology for defining your own mobile payments investment strategy, and how to fund the effort with opt-in, mobile self-marketing.
Aggregate or Be Aggregated: The Intersection Between Mobile Payments & Advertising (The One Who Enrolls is the One Who Controls)
By the end of 2012, 75% of in-store sales will be mobile-influenced in some way, setting the stage for integrating mobile payments and opt-in, user-defined self-marketing and loyalty programs at the physical POS. This session will explore how an advertising sponsored mobile payment network can link the $5 billion local advertising market to the $6.2 trillion payments market at the physical POS. Presented by Richard K. Crone and Heidi A. Liebenguth of Crone Consulting LLC – a leading Payments and Mobile advisory firm.
Richard Crone will again chair the Mobile Contactless Payment Innovations Summit, featuring a an elite and comprehensive faculty of industry practitioners and experts on April 3-4 at the Westin San Francisco Market Street in San Francisco.
The race for enrollment for mobile payments is on. Wireless carriers, payment processors, search engines and others are launching and promoting their own branded mobile apps, or "wallets," that will aggregate a number of payment tenders and participating retailers. Other new technologies promise to enable banks and retailers to provide payment capability inside their own mobile banking or shopping apps, enrolling customers for their own brand. Time is of the essence for banks, retailers, and others in the payments ecosystem to determine how they will participate in this new world of mobile commerce.
The strategic implications are significant, because "the one who enrolls, is the one who controls." An entity that enrolls its customers for payment has a two-way, always on communications channel with its most loyal customers, with the ability to aggregate opt-in customer buying behavior data, provide customized offers and tender steering for maximum value to the customer and the organization. But there are benefits to participating in an aggregated wallet as well.
Aggregate or be aggregated: which is right for your business? Are there ways to increase your bargaining power with powerful third party intermediaries and new entrants? Richard Crone, CEO of Crone Consulting LLC and event Premier Partner, will be addressing these very issues at the 4th Mobile Contactless Payment Innovations Summit on April 3-4 at the Westin San Francisco Market Street in San Francisco.
Aggregate or Be Aggregated: The Business Case for Keeping Mobile Payments in Your Own App (because the one who enrolls is the one who controls)
Does the retailer want their customers closing their mobile app and opening a separate third party intermediary eWallet for payment?
How will the business model be designed?
What will the trade-offs be as CPGs and retailers weigh the advantages they may give up vs. what they may gain by working with new third party intermediaries?
What will the economic structure of the advertising offer be?
Can CPGs and retailers go it alone and use their own mobile shopping apps or how do they best work with separate mobile wallet purveyors?
Aggregate or be aggregated: Which approach will win?
How to objectively evaluate the role of the wireless carrier and the business impact of having others accumulate multiple payment accounts in one mobile wallet
Richard will also be moderating a panel of leading retailers sharing their insights on how mobile can promote customer loyalty and reduce costs.
Merchant Friendly Tenders: Retailers Share How They Use Their Own Brand and Mobile Connections to Decrease Costs and Promote Loyalty
Moderator: Richard Crone, President, Crone Consulting, LLC
Panelists: David E. Tryder, Director, Interactive & Relationship Marketing, Dunkin' Donuts Jack Clare, Vice President, IT & Chief Information Officer, Yum! Restaurants International, a subsidiary of Yum! Brands, Inc. Tara Scarlett, Lead Mobile Center of Excellence, Senior Manager, CRM, Precision & Mobile Marketing, Coca-Cola Company Brian Krakower, Former Vice President of Information Technology & Chief Information Officer, California Pizza Kitchen Inc. James Ward, Vice President of Credit, Belk Department Stores Inc.
2012 TopSource Summit-- the Largest Not-for-Resale" event in the Industry
TopSource is hosting its 3rd biennial Summit to be held January 30-February 1, 2012 in Las Vegas. The theme "Bridge to Success" plans to connect and collaborate with members, customers and suppliers in order to win together! TopSoure has invited their supplier partners, members, and customers with plans to exceed the attendance of the 2010 Summit- 153 suppliers and over forty customer companies. TopSource looks forward to hosting another three-day event focused on increasing the networking opportunities for all attendees to assure all parties optimize the value of the TopSource model to its fullest potential to grow business for all.
Informational sessions will feature eleven separate category-specific meetings tailored for procurement professionals in construction, energy & sustainability, equipment, fuel, IT/Telecommuncations, marketing & advertising, merchandising, logistics & distribution, financial services, store operations, HR benefits, packaging and office supplies. The highlight of the event is the Supplier Showcase where suppliers show their products and services and hold pre-scheduled one-on-one meetings with TopSource customers. This year's Summit promises to be the best "Not-For-Resale" event yet with ample networking opportunities for members, customers, and suppliers not just in business meetings but throughout all aspects of the Summit.
Richard Crone will speak on “The Three Waves of Mobile Services.”
Texas Bankers Association 9th Annual Technology Conference
February 15 – 17, 2012
Horseshoe Bay Resort Marriott, Horseshoe Bay, Texas
TBA’s Technology Conference offers IT professionals the latest
review of best practices, state-of-the-art technology solutions
and a look into the future. Current issues such as security,
compliance, risk assessment, fraud and IT strategic planning
will be addressed.
Richard Crone will speak February 16 on “The Three Waves in Mobile Services: Banking, Payments and Interactive Marketing”
Information Technology Executive Study Group
Studying Technology Issues in the Foodservice Business
February 20 - February 23, 2012 Omni Downtown, Austin TX
The National Restaurant Association's Information Technology Executive Study Group is made up of directors and managers of information technology, or others responsible for I.T. activity, within the restaurant and hospitality industry.
ATMIA 13th Annual Conference & Expo
February 29 – March 2, 2012Grand Hyatt, San Antonio, TX
The Power of ATMs
"Power of ATMs' is ATMIA's 13th annual US conference and expo. The venue is the pleasant surroundings of the River Walk in the festive, lively city of San Antonio, TX. ATMIA's annual trade show is the largest dedicated ATM industry event in the world.
Mobile Payments & Mobile Cash Access: How Smartphones Activate Advanced Functionality at ATMs Cash access through ATMs has been limited to network-registered cards using magnetic stripes and PINs; this all changes with Mobile Cash Access (MCA). Now it is possible to use a smart phone app to activate advanced functionality at ATMs. MCA is disruptive technology because authentication credentials can be controlled by the issuer of the smart phone app without participation by the card associations; creating the potential to dramatically disrupt the existing value chain, and provide new branding and product development opportunities. MCA allows the consumer to initiate ATM transactions “in the privacy of their own phone” at home, in the car, while in line, etc., virtually eliminating the risk of card skimming or PIN shoulder surfing. MCA provides a differentiated ‘plus one’ feature for traditional funding accounts, as well as opens up new markets for funding accounts that don’t typically issue debit cards. MCA can leverage the same strong multi-factor user authentication credentials (user name, password, device fingerprint, etc.) that funding account processors control today for online and mobile applications, thus eliminating the dependencies and limitations of card association-controlled account number schemes, authentication credentials and their associated interchange costs and royalties (for both magnetic stripe and/or NFC chips, etc.). MCA can play a pivotal role in the development of mobile payments at the physical point of sale while also avoiding large capital expenditures toupgrade ATM machines.
Independent consultants will provide an unbiased assessment of the business drivers in mobile commerce from an ATM stakeholder’s perspective. Using an objective evaluation framework the consultants will also lead an interactive presentation using generic smart phone apps to demonstrate the potential for mobile cash access and how ATM deployers can play in mobile payments to help attendees visualize what should be a part of their own mobile strategy.
- Richard K. Crone, CEO & Founder, Crone Consulting LLC– the next wave in payments - Heidi Liebenguth, Consulting Partner, Crone Consulting LLC– the next wave in payments
Mobile Payments Conference
March 8 – 9, 2012Fairmont Hotel, San Jose, CA
If you want to learn what companies are thinking and doing to create new revenue streams and business value from mobile payments, wallets and commerce, come to the Mobile Payments Conference., to be held March 8 and 9, 2012, at the Fairmont Hotel in San Jose, Calif., and hosted by Mobile Marketing and Technology.
Richard Crone will speak on “What Retailers Look for, and Need, to Support Mobile Payments."
BAI Payments Connect
The Mirage, Las Vegas Energize your organization’s health and profitability.
BAI Payments Connect 2012 gives financial institutions insight into how cohesive payments strategies – both maturing and emerging – can increase revenue and efficiency in this changing industry environment.
Vincent R. D'Agostino, Senior Vice President, Payments, JPMorgan Chase Neil Marcous, President, NYCE Payments Network, LLC, an FIS Company Andrea E. O’Connor, Customer Experience Executive, Assistant Vice President, State Farm Bank Moderator: Richard Crone, CEO, Crone Consulting LLC
By the end of 2012, 75% of in-store sales will be mobile-influenced in some way, setting the stage for integrating mobile payments and opt-in, user-defined self-marketing and loyalty programs at the physical point of sale (POS). This session will explore how an advertising-sponsored mobile payment network can link the $5 billion local advertising market to the $6.2 trillion payments market at the physical POS.
·What will the business model be? What will the trade-offs be as banks weigh the advantages they may give up vs. what they may gain by working with new 3rd party intermediaries?
·What will the economic structure of the advertising offer be? Can banks go it alone and use their own mobile banking apps or how do they best work with separate mobile wallet purveyors?
·Aggregate or be aggregated: Which approach will win? Examining the role of the wireless carrier and the business impact of having others accumulate multiple payment accounts in one mobile wallet
Cheryl Collier, Vice President Operations Support, State Employees Federal Credit Union Daniel Kramer, Senior Vice President, Marketing and Merchant Services, SHAZAM James Hanisch, Executive Vice President, Network Operations & Corporate Development CO-OP Financial Services Donna L. Embry, Senior Vice President Strategic Development, Payment Alliance International, Inc. Alan Walsh, Director of Marketing, Wincor-Nixdorf Moderator:Heidi Liebenguth, Consulting Partner, Crone Consulting LLC
Crone Consulting, LLC is the Premier Partner for this groundbreaking event, a who’s who in the world of Mobile Payment innovations.Richard Crone will be speaking on Monday, October 17 on “Priming for an Advertising-Sponsored Mobile Payments Network.”
Richard Crone, CEO & Founder of Crone Consulting Keynote: The Mobile Payments and Mobile Self-Service Imperative
Future Of Retail Mobile Technology
May 16, 2011 | 2:45 pm – 3:45 pm
Richard Crone and Heidi Liebenguth will lead a workshop where participants will learn about
Best-in-class deployments of mobile commerce and mobile payments
Environmental scan of forces driving the emergence of mobile payments at the POS
Independent evaluation of the strategic stakeholder positions in mobile commerce
Framework for defining your own in-store mobile cross-channel enabled strategy
Richard Crone will be speaking on "The Mobile Commerce Imperative."
2011 Business Growth Conference Mon 5/9/11 @ Anaheim Marriott Hotel, CA
I hope you’ll be able to join me at the 27th Annual Southern California Business Growth Conference, co-hosted by the Harvard Business School Association of Orange County and the USC Marshall Alumni Association, on Monday, May 9, 2011 at the Anaheim Marriott Hotel, California.
I will be leading a session from 2:30 to 3:40 PM titled “Making Customers Contactable: The Mobile Commerce Imperative.” This interactive session will show how to leverage the capital expenditure and network connection already made by the customer with their own mobile device. With its constant presence in your customers’ hands, mobile is enabling cross-channel interaction and self-service whenever, wherever, for whatever the customer desires. In this session you will see live best- in-class examples of how the right mobile strategy reduces costs, boosts customer engagement and loyalty while creating new revenue streams. You’ll learn about:
• The state of the art for best-in-class deployments of mobile commerce
• Forces driving the emergence of cross-channel enabled mobile commerce at the physical point of sale (POS)
• Strategic stakeholder positions in mobile commerce
• Key components and methodology for defining your own mobile commerce strategy
• Major drivers for the Return on Investment (ROI) from mobile commerce
• Leapfrog business development opportunities in mobile commerce
The Business Growth Conference will also feature keynotes from Warren Bennis, founding chairman of USC’s Leadership Institute; Henrik Fisker, CEO of Fisker Automotive; James Rothenberg, Principal Executive Officer & Chairman at Capital Research & Management; and Mark Wetterau, Chairman & CEO of Golden State Foods; as well as panels covering topics ranging from leadership to finance and green energy.
Register today by visiting www.bgc2011.org. Enter the code CRONE during checkout to receive a special discount by April 30, 2011. If you have any questions regarding the Business Growth Conference, please contact email@example.com.
I look forward to seeing you at the event.
Richard K. Crone Crone Consulting, LLC the next wave in payments®
Richard Crone chairs the Alternative Payment Systems Innovation Conference, March 29 - 30, 2011 Hyatt Regency San Francisco Airport
Keynote: Using Mobile Payments to Increase the Base of Contactable Customers
By the end of 2012 more than 50 percent of all in-store sales will be mobile-enabled in some way, setting the stage for integrating mobile payments with opt-in self-marketing and loyalty programs. With smart phones accounting for more than 50 percent of all handsets by the end of this year, most major merchants are scrambling to develop and/or enhance their mobile self-service capabilities and define their mobile payment strategies. In this interactive session, Richard Crone:
• Presents the business case and illustrates how to use mobile-enabled cross channel promotion to steer customers to lower cost, loyalty building tenders at the physical point of sale • Illustrates how the self-marketing touchpoints before, during and after the physical point of sale transaction can be used to propel sales and the advertising sponsored payment processing model
Panel Discussion Wednesday March 30:
Merchant Objectives for Mobile Payments: Requirements for Crossing the Chasm
Moderator: Richard Crone, President, Crone Consulting, LLC
Panelists: Jamie Henry, Senior Director, Payment Services, Walmart Stores, Inc. Raja Doddala, Senior Product Director, Services and Business Development, 7-Eleven, Inc.
EFTA Electronic Funds Transfer Association eFinancial Enablers Council Meeting March 23, 2011 San Francisco, CA The Electronic Funds Transfer Association (EFTA) is the nation’s leading inter-industry professional association promoting the adoption of electronic payment systems and commerce. An EFTA working group, the eFinancial Enablers Council includes senior executives whose companies provide the processing, application and technical support to deliver Internet-based financial services.
The Council’s mission is foster industry relationships, a favorable legislative and regulatory environment for Internet-based financial activities, and best industry practices.
Membership is open to senior officers of organizations that provide software or service that enables financial institutions to provide Internet-based services to their customers.
Through its pioneering work, the Council has set the stage for the long-term development of a successful marketplace for Internet-based financial services.
Richard Crone will be giving a presentation on Trends in Mobile Payments.
IQPC Mobile Commerce Conference, Sheraton Fisherman's Wharf, San Francisco January 24 - 26, 2011 Richard Crone served as Conference Chairman and Workshop Leader:
8:30 - 11:00am Reaching a wider customer base through a more targeted and personal level
There is no doubt that the world of mobile is drastically increasing in just about every way. Consumers use their smartphone for research and shopping. More and more retailers are offering a service experience that leverages the mobile internet in the consumer’s pocket. Using mobile allows you to reach a larger audience, stay connected to them at all times, and service your customers on a more personal level – through their phones.
Mobile phones are present in every other channel experience and by 2012 it’s predicted that 66% of all sales will be cross-channel enabled, setting the stage for integrating payments with opt-in mobile marketing. This comprehensive and highly interactive session will review the key drivers behind mobile marketing and strategies for wireless carriers, financial institutions, merchants and processors. It will explore how to provide value-added mobile marketing services before, during and after the physical point of sale transaction. Opt-in mobile marketing, offers, advertising, merchant funded rewards and the like are projected to grow fourfold in the next three years, valued by some at more than $12 billion. This session will describe the business models, strategies and tactics for wireless carriers and other payment stakeholders entering this emerging business.
Jacob K. Javits Convention Center, New York City January 9 - 12, 2011
Using Mobile Payments to Increase the Base of Contactable Customers
Sunday, 01/09/20118:30AM-10:00AM, Room Hall E, 1E 09/10 Standing Room Only!
By 2012 more than 50 percent of all in-store sales will be mobile-enabled in some way, setting the stage for integrating mobile payments with opt-in marketing and loyalty programs. With smart phones accounting for more than 50 percent of all handsets by the end of this year, most major merchants are scrambling to develop and/or enhance their mobile self-service capabilities.This interactive session will present the business case and illustrate how to use mobile-enabled cross channel promotion to steer customers to merchant proprietary tenders and reduce costs; and explain how this can expand self-marketing touch points before, during and after the physical point of sale transaction.
Richard Crone served as Chairman and Keynote Speaker at the
Mobile Financial Services Congress
Tuesday 7 and Wednesday 8 December 2010, Miami, Florida, USA
Critical insights to overcome technical challenges and winning strategies for fully exploiting the mobile channel
Following on from the enormous success of last year, Arena International's 2nd Annual Mobile Financial Services Congress takes center stage once more in Miami on 7-8 December 2010. With a greatly enhanced and expanded agenda offering even more critical insight on maximizing the use of the mobile channel in the banking sector, MFSC is the essential event for anyone involved in managing their financial institution’s mobile product.
WSAA’s "Catch the Wave of New Opportunities" La Jolla Marriott, October 13-14, 2010, La Jolla, California Richard Crone spoke on "Mobile Payments - the Future is Now!"
Mobile Commerce: Value Over Mobile
October 6, 2010, Moscone Center West, San Francisco, CA Hosted by Sybase 365, this all-day workshop featured Richard Crone speaking on the Mobile Commerce Landscape and moderating panels of industry experts. Similar to the introduction of e-commerce, mobile commerce adoption has been met with resistance, challenges, and vast opportunities. Today, there are over 400 million mobile commerce users worldwide who enjoy the convenience of their mobile devices to manage finances, interact socially, pay for goods and services, and remit funds. This session will provide insights to mobile commerce strategies, market-proven experiences and deployments, and networking opportunities with top mobile commerce innovators, thought-leaders, and experts. http://www.ctiaenterpriseandapps.com/events/eventdetails.cfm/1158
The annual Insurance Collection Executives conference will be held on October 25-27, 2010 at the: Renaissance Seattle Hotel 515 Madison St. Seattle Wa, 98104 (206) 583-0300
Richard Crone will discuss the latest developments and provide a preview of future trends in the arena of alternative payment strategies.
NRFtech 2010: IT Leadership Summit is the retail industry's most influential event for senior level IT executives. An invitation-only event, NRFtech: IT Leadership Summit is the NRF DECISIONMAKER forum for the retail industry's top IT executives. Held at the Ritz-Carlton Half Moon Bay, a short distance from downtown San Francisco, the Summit promotes peer discussion and knowledge sharing around strategic advances in retail IT.
Richard Crone will speak on "Using Mobile Payments to Increase the Base of Contactable Customers."
June 22 - 23, 2010 • New York, NY
The New York Helmsley Hotel
As the financial services industry continues to recover from huge setbacks of 2008 and 2009, lead generation, customer acquisition and customer satisfaction are huge priorities. VPs, Marketing Directors and CMOs must create innovative customer engagement strategies that spend every dollar wisely. By embracing the most popular tools available, the industry has also been embracing the best of what social media culture has to offer in order to engage customers and foster loyalty and retention. This conference highlights next generation marketing initiatives that go beyond trend, and offer true ROI. Wednesday, June 23, 20103:15 pm Integrating Opt-in Mobile Marketing with Payments Mobile phones are present in every other channel experience and by 2012 it’s predicted that 40%-50% of all sales will be cross-channel enabled, setting the stage for integrating payments with opt-in mobile marketing. This comprehensive and highly interactive session will review the key drivers behind mobile marketing and strategies for financial institutions, merchants and processors. It will explore how to provide value-added mobile marketing services before, during and after the physical point of sale transaction. Opt-in mobile marketing, offers, advertising, merchant funded rewards and the like are projected to grow fourfold in the next three years, valued by some at more than $12 billion. This session will describe the business models, strategies and tactics for payment stakeholders entering this emerging business. Richard K. Crone CEO and Founder Crone Consulting LLC
The Underbanked Financial Services Forum remains the single best opportunity to learn and interact with the industry's best and most innovative practitioners, while giving you the tools and connections you need to build a successful program.
Thursday, June 10, 2010
3:45 PM - 4:30 PM
PAYMENTS TRACK: FINANCIAL ALERTS AND THE UNDERBANKED: BEYOND THE BALANCE ALERT
Many financial services providers in the US are experimenting with customer financial alerts. This session will focus on identifying the most promising innovations using mobile and other communication channels as a financial tool and as a means to profitably serve the needs of the underbanked.
Friday, June 11, 2010
7:30 AM - 8:30 AM
Join us for breakfast and explore the underbanked topic of your choice in a roundtable discussion with industry leaders, analysts, and experts.
·Designing Products for Humans: Behavioral Economics in Product Development
·The Role of Depositories in the Future of Financial Services
·After the Fall: The Future of Savings
·Consumer Lending and "Impaired" Credit: Strategies for a New Category of Borrowers
·Financial Capability: Financial Education for the Future
·Financial Services in the Retail Channel
·Prepaid in 2015: Predicting Product Features and the Industry Landscape
·Small Dollar Lending: Fostering Responsible Innovation
·The Underbanked and Mobile Financial Services
·Prepaid Regulation: Balancing Consumer Protection and Product Innovation
This Emerging Issues Forum, sponsored by the Federal Reserve Board’s Division of Consumer and Community Affairs, will be held on February 23, 2010, from 8:30 am – 5:00 pm EST at the Federal Reserve Board’s Martin Building in Washington, DC.
The Forum will bring together banking and industry leaders, vendors of mobile financial services, researchers and consultants, payment services firms, consumer advocates, and regulators to discuss new opportunities for consumers, as well as new challenges, presented by emerging mobile technologies. A lively discussion will wrap up the day, as we listen to different perspectives on balancing innovation with consumer protections.
Mobile Financial Services Congress 2009
Wednesday 2 and Thursday 3 December 2009, Miami, Florida
Critical insights to overcome technical challenges and winning strategies for fully exploiting the mobile channel
Richard's sessions include: Critical trends in technology that will determine the success of your mobile banking offering
Examining how mobile banking and mobile payments will propel opt in mobile marketing
Creating effective marketing campaigns for the mobile channel
THE BIG PICTURE Keynote: From trials and pilots to full-scale commercialization
• Where the opportunity is
• What the various components of commerce – mobile or web – might be
The Mobile Payments and the Mobile Self-Service Imperative, Richard Crone
Sunday, October 18
Mobile phones are present in every other channel experience and by 2012 it is predicted that 40%-50% of all sales will be cross-channel enabled setting the stage for mobile self-service, mobile payments and mobile marketing. Studies show that 75% or more of calls today to card issuers, banks and other billers originate on mobile devices, but most companies are not leveraging all touchpoints and channels available on cell phones. This session will review how to harness the cost reduction power of all five mobile channels including voice, text, mobile browsers, downloadable applications and Near Field Communications (NFC) for contactless payments. Companies can use mobile payments and self-service to reduce costs by empowering customers, increasing loyalty and improving the customer satisfaction. But the end game is in mobile payments and the one who enrolls is the one who controls; and companies need to begin now to register customers for mobile self-service functionality to be in a pole position for mobile payments. This comprehensive and highly interactive session will review the three waves of mobile commerce so you can successfully ride each by defining your strategy for cellular self-service, wireless payments and interactive mobile marketing.
Oracle Open World October 11 - 15, 2009
E-Billing: Learn How Companies Are Driving to a More Cost-Effective Channel
Oracle’s new e-billing product has many advanced self-service features that strengthen customer relationships and lower operational costs by giving customers insight into usage patterns and costs and links seamlessly into your back-office systems. This session covers how e-billing dramatically reduces costs by deflecting calls, reducing printing and postage costs, and reducing days sales outstanding through online payment options. Retain high-value business customers by providing access to advanced analytics and customer enrichment to create a dynamic personalized experience that drives up customer loyalty. Dive into proven best practices that will grow your online adoption and have your customers favoring your most cost-efficient channels.
Richard K. Crone Crone Consulting, LLC
the next wave in payments®
San Diego Convention Center, San Diego October 6 - 9, 2009 Mobile Business Track Transportation - Public and Corporate Fleets
Time: Oct. 07, 2009 from 3:30 PM to 5:00 PM Location: Room 29C
Transportation has long used electronic versions of maps for route planning to improve efficiency. Wireless has enhanced this functionality with real-time weather, traffic and other information updates. Public bus systems have wireless access to schedules, commuters can access traffic reports, fleet managers can adjust routes as needed. This session will focus on strategies and case studies that address wireless improvements in efficiencies in fleet managers, logistical routing, or commuter utilization of mobile enabled real time information.
Richard Crone will moderate a panel of experts including Ravi Achara, Associate Director, b2b Marketing, TeleNav, Inc; Philippe Guillemette, Senior VP Advanced Technology, Sierra Wireless; Quinn Jacobson, Research Leader, Nokia; Charles Walton, EVP Payment Business Line, Inside Contactless, and Ian White, CEO, Urban Mapping Inc.
Richard Crone will be discussing Mobile Retailing – Strategies for the Emerging Mobile Economy along with Sahir Anand, Retail Research Director, Aberdeen Group; Delaney Bellinger, CIO, YUM! Brands; Jorge Fernandes, CEO, Mobibucks; and Richard Mader,Executive Director, Association for Retail Technology Standards (ARTS)
Self-Service Banking, Payments and Interactive Marketing
May 21, 2009, 10:00 a.m.–2:00 p.m.
Provident Credit Union
303 Twin Dolphin Drive, Redwood City, CA 94065
2009 Payments Conference Payments Pricing: Who Bears the Cost?
May 14, 2009to May 15, 2009 Federal Reserve Bank of Chicago
Emerging Payments Media
How are business models different for emerging payments?
Do new technologies provide price incentives for payments participants?
In what ways do new payments vehicles threaten legacy systems?
Richard Oliver, Executive Vice President, Federal Reserve Bank of Atlanta
Dickson Chu, Vice President, Global Product and Experience, PayPal
Scott Grimes, Chief Executive Officer, Cardlytics
Richard Crone, Chief Executive Officer and Founder, Crone Consulting, LLC
Going Mobile: A Case Study in Mobile Alerts Effectiveness with EBPP
Wednesday April 8, 2009
8:30 a.m. - 9:30 a.m.
Corporate Payments Solutions
Mobile alerts through Short Message Service (SMS) are making an impact in the electronic bill presentment and payment industry. Attendees discover how Chrysler Financial Services, a premier North American automobile financial company, successfully added SMS Mobile Alerts as a new feature of e-bill and experienced enhanced consumer satisfaction and convenience; increased adoption of e-bills; improved customer self-service utilization, reducing call center costs; and recognition as a technology leader. Attendees receive an overview of the solution, implementation strategy, performance metrics, best practices, and the benefits of customer self-service features that can be applied to any company.
Richard K. Crone
CEO & Founder, Crone Consulting
Senior Product Manager, eSolutions, DST Output
March 15 – 18 APTA American Public Transportation Association Fare Collection Workshop
Hilton Post Oak, Houston, Texas
Richard Crone will speak on the opportunities and challenges in applying the mobile device and NFC to fare collections settings.
BayPay The meeting place for San Francisco area payments professionals
February 3, 2009 Richard Crone moderated a Mobile Payments panel atRedwood City, CA
January 21 – 22 Dublin, CA
Mobey Forum is a non-profit, global, financial industry-driven forum, whose mission is to encourage the use of mobile technology in financial services.Richard Crone delivered a presentation on the Promise of Mobile Payments
CUES Directors Conference 2008 Desert Springs, A JW Marriott Resort & Spa Palm Desert, California December 7-10, 2008
Studies show that up to 75% or more of calls today originate on a mobile device, but most financial institutions are not leveraging all touchpoints and channels available on cell phones: voice with caller ID & voice mail, short message service (SMS) text, mobile browsers using the Wireless Access Protocol (WAP2) and downloadable applications on the handset. Mobile banking offers a positive ROI by increasing customer self-service, increasing loyalty and improving the customer experience. But the end game is in mobile payments and the “one who enrolls is the one who controls” and banks need to begin now to register customers for mobile banking to be in a pole position for mobile payments. This session will review the three waves of mobile so you can successfully ride each by defining your strategy for cellular banking, wireless payments and interactive mobile marketing.
August 6-8, 2008 | The Fairmont Sonoma Mission Inn & Spa | Sonoma, California
This senior executive and directors' forum, specifically designed for chief executives and directors of credit unions with assets of $500 million or more, will feature a unique agenda with interactive group discussion and timely presentations from industry-leading speakers. Richard Crone will keynote a session titled,
How Mobile Phones Are Changing Contact Center Operations, Member Self-Service & Payments
Recent studies validated that households are now shedding landlines and relying solely on mobile phones at an exponential rate, with upwards to one-third (and growing) of some demographic segments relying entirely on wireless communications. As did the Internet, the advent of near ubiquitous use of cell phones is changing the game for member self-service and electronic payments. Most mobile payments solutions and their early pilots have been focused on the use of one of three technologies: Simple Message Service (SMS), Mobile Wallets and Near Field Communication (NFC) chips. This session will contrast and compare the results of real-life deployments for each of these technologies as well as completely new mobile self-service and payment technologies. This session will also provide an interactive forum for objectively contrasting and comparing the pros, cons, risks and costs of each of the technologies, approaches and market making strategies for mobile payments and mobile-based member self-service.
Mobile Technology & Applications
Richard Crone provided An Analyst Report on Business Issues for Mobile Operators and Suppliers
and participated in a Panel Discussion on What's New in Mobile Telecom Infrastructure; SIM Technology and Use Cases for Mobile TV, Mega SIMs SCWS and Flash; Applications Management; Advances in Mobile Broadband in the Americas.
Billing & OSS World Conference & Expo April 29-May 1, 2008
RBS Lynk User’s Conference 1st week of May, 2008 – San Antonio, TX
PSCU Financial Services’ Member Forum Thursday April 17, 2008 11:30 a.m. – 12:15 p.m. “Riding The Three Waves Of Mobile Banking” Richard K. Crone, CEO & Founder, Crone Consulting, LLC
The Alternate Payments Forum will provide you with in-depth information on the types of alternatives prevalently used by consumers for online and physical world transactions.
Listen to presentations on the value proposition for constituents in the payments value chain, how that value differs from each offering, and how to best take advantage of the opportunities that each payment type presents. Representatives from payment companies, merchants, and payment processors will provide insight into their experiences with various alternative payment types.
Monday, December 10,9:45 AM - 10:45 AM Mobile Lets Alternative Payments Get Physical Richard K. Crone Mobile is disruptive technology that can change the game very quickly for any one of the alternative payment providers. Alternative payments heretofore have traditionally been restricted to virtual marketplaces and the Internet and can now enter the physical world; a fact that will either propel or obliterate the business model of nearly all alternative payment types. This session will review the game changing impact of mobile on all forms of alternative payments. You will learn how all forms of alternative payments can enter the physical world using one of four different mobile phone channels as the launching pad to bridge the gap between virtual world offerings and the point of sale. This session will also profile the processing differences and applications for each of the major mobile payment processing schemes. Review actual deployment experience and how the mobile platform can be used to increase customer self-service and reduce costs and increase low cost forms of electronic payment.
BAI Retail Delivery Conference
11.13.07 – 11.15.07
Mandalay Bay Convention Center at the Mandalay Bay Resort & Casino, Las Vegas, Nevada.
The Three Waves in Mobile Services: Banking, Payments and Interactive Marketing
Richard K. Crone, Founder, Crone Consulting, LLC
James Fisher, Vice President of Information Technology, Valley Credit Union
Until this point, market feedback and deployment details have been hard to come by in the mobile banking arena. This interactive workshop will reveal the actual launch experience of mobile banking by Silver State Schools Credit Union. The discussion will also focus on the three waves in mobile services that are most impacting the market today: banking, payments and interactive marketing.
Downloadable proprietary applications loaded onto the phone and other options under development in the marketplace today
The novel ways now being developed to facilitate mobile payments
Mobile interactive marketing
Utilizing two-way interactive functionality for “review and release” transactions, alerts, loyalty programs, etc.
Utilities have the opportunity to leverage regular billing and receipt contact to optimize customer satisfaction and reduce costs via the implementation of a coordinated electronic bill presentment and payment acceptance strategy. However, not all electronic payments are created equal and an objective business case needs to be developed in order to effectively define an enterprise-wide optimization strategy. The best strategies will also anticipate how these expectations are evolving with the growing acceptance of "2nd generation" electronic payment mechanisms like mobile phones and alternative payments. This presentation will discuss:
Utility industry specific considerations;
Expected adoption levels;
How to induce paper suppression; and
Implementing a waterfall payment acceptance strategy to minimize service costs, especially as it relates to card-based payments.
Speakers Andrew B. Morris, President, Morris Advisors, Inc. Richard K. Crone, President and Founder, Crone Consulting LLC
Unisys Global Payments Summit 2007 Breaking Payments Transformation Barriers 24 – 26 October 2007 Unisys International Management Centre, St-Paul-de-Vence (Nice), France
The Unisys Annual Global Payments Summit, now in its 17th year, is conducted primarily as a forum for dialogue regarding industry trends and exchange of best practices and innovative business and technology initiatives. This forum draws senior payments and banking executives from around the globe, in a unique setting.Interactive panel discussions, debates and informal networking with global industry leaders, executives, analysts, clients and partners will provide a conducive environment to learn from each other about global payments priorities and the various market drivers that impact payments transformation.
For 10 years payment professionals from utilities, cooperatives, municipalities and payment vendors from across the United States and Canada have been attending the Joint Payment Center Conference to discuss payment practices and procedures, hear from industry experts and learn about new trends, technology, regulations and guidelines.
Key note speaker, Richard Crone, Crone Consulting, LLC will be discussing payment mobility. He will share with us trends, industry information and valuable statistics. You don't want to miss this! Next, Richard will facilitate our first panel session on Mobile Phone Payments with James Cook, CheckFree and Terry Hair, Fidelity Express.
ATM, Debit & Prepaid Forum October 3 - 5, 2007 LaCosta Resort & Spa, Carlsbad, California
Emerging Payments Track The Intersection Between ATMs, Debit & Mobile Banking Richard K. Crone Mobile banking, payments and marketing are key in the intersection between existing ATM and debit banking transactions. This session will address the three waves in mobile financial services and how it relates in the existing marketplace while exploring mobile banking and customer self-service; mobile payments and how they enable cell phones to initiate payments in the physical, point of sale and virtual worlds; and mobile marketing ways to utilize two-way interactive functionality for "review and release" transactions, alerts, loyalty programs, instantaneous location-specific offers, electronic coupons and the like. http://www.sourcemediaconferences.com/agenda.html?conf=ATMDebit07&iter=1#Pre-Conference%20Workshops20071003
August 12 – 15, 2007
Hynes Convention Center, Boston, MA
The Revolution is Here!
Emerging payments and document automation technologies are transforming business processes to change the way organizations capture, manage, archive and deliver mission-critical information.
In addition to delivering the Keynote address for the Emerging Payments Forum, TAWPI has invited Richard Crone to facilitate an interactive panel discussion featuring subject-matter industry experts for a hands-on exploration of the world of mobile commerce. Tuesday, August 14, 2007
Payments without Banks: Disruptive Aspects of Mobile Payments
Richard K. Crone, Founder, Crone Consulting, LLC
This Keynote session will examine the three waves in mobile customer self-service and payment services: Mobile Banking - Customer Self-Service (CSS) extensions through the Internet or Voice Response Unit (VRU), text-based, simple message service (SMS), mobile browsers using the Wireless Access Protocol (WAP2), downloadable proprietary applications loaded on the phone and several other different options under development in the marketplace today. Mobile Payments - Enabling cell phones to initiate payments in the physical, point of sale and virtual worlds such as tap and go situations using Near Field Communications (NFC) technology, person to person via SMS and many other novel ways now being developed to facilitate mobile payments. Mobile Marketing - Utilizing two-way interactive functionality for “review and release” transactions, alerts, loyalty programs, instantaneous location specific offers, electronic coupons and the like.
Mobile Commerce Summit
The Future of Banking, Billing & Payments
June 18 – 19, 2007, CaesarsPalace, Las Vegas, NV
Monday, June 18, 2007
Mobile Marketplace Overview and Projection
This presentation will offer key marketplace insights necessary for financial institutions to understand as they build their strategy and consider the risks and rewards. Key points include:
The viability of the vendor marketplace
The Players: Financial institutions; mobile operators, and content providers (both big and small)
Success (and failure) factors
17th Annual CardTech SecurTech 2007
Building on Contactless Transactions, Payment Technologies, Strategies, and Markets
May 15 – 17, The Moscone Center West, San Francisco
Wednesday, May 16, 2007
2:30 PM Payments Without Cards: Disruptive Aspects of Mobile Payment
April 15 - 18, 2007 Hyatt Regency Chicago Chicago, Illinois
Results of Four Different Mobile Payment Pilots Revealed Most mobile payments solutions and their early pilots have been focused on the use of one of three technologies: Short Message Service (SMS), Mobile Wallets, and Near Field Communication (NFC) chips. This session contrasts and compares the results of real-life pilots for each of these technologies as well as the inaugural release of a year-long pilot of a completely new mobile payment technology. Presenters provide an interactive forum for objectively contrasting and comparing the pros, cons, risks and costs of each of the technologies, approaches, and market-making strategies for mobile payments. Fraud prevention across technologies is addressed as well. Richard K. Crone Founder, Crone Consulting Howard Gefen EVP, Business Development, Obopay Merchants Banding Together to Meet Payment Needs This session shares the results of a year-long collaborative project to establish a merchant-sponsored payment processing network by a group of the world's largest merchants accepting retail consumer payments. Just as card associations have their genesis in a cooperatively owned and jointly operated payment processing infrastructure, this initiative explored options for merchants to do the same for themselves. This session provides the inaugural release of the findings and recommendations for how merchants can use new technologies, such as mobile payments, to reduce costs, increase customer loyalty, and restructure payment processing operations that are controlled by their own jointly owned and operated network. Richard K. Crone Founder, Crone Consulting Leonard A. Ebel Director, Revenue Accounting, Rite Aid Corporation Marc D. Sullivan Managing Director, Corporate Receivables, American Airlines
The Mobile Payment Forum Showcase features the latest innovations in this emerging field. The Mobile Payment Forum (MPF) is a global, cross-industry alliance of leading organizations from the mobile and financial industries dedicated to realizing the full potential of mobile commerce. Launched in November 2001, the Forum creates a framework for the deployment of simple, secure and interoperable m-payments. The Forum provides an open, flexible and trusted environment in which member organizations can clarify the opportunities and address the complex challenges facing the industry.
Rush to Payment: Results of 3rd Annual Consumer Preference Study on Expedited Payments Paul Flanigan, Senior Vice President and Chief Marketing Officer, Fort Knox National Company Richard Crone, Founder, Crone ConsultingThis session will announce results of the Third Annual Consumer Preference Study on Expedited Payments, compare prior years’ findings and identify key drivers for increasing acceptance and usage of fee-based expedited bill payments and for better understanding the “11th-hour payer.” Includes a template and model for calculating the financial benefits derived from proactively managing adoption of new forms of electronic payments with targeted market segmentation for 11th-hour payers.
What are the consumer circumstances and principal drivers behind 11th-hour payments and how have they changed in the last two years?
What capabilities need to be provided by recurring billers, banks and “banks as billers” to manage adoption of expedited payments?
Why are 11th-hour payers willing to pay convenience fees for card-based expedited bill payment services, and how does going from fee to “free” impact adoption of electronic payments overall?
Payments Without Banks: Disruptive Aspects of Mobile Payments Richard K. Crone, Founder, Crone Consulting Abdi Shayesteh, formerly Financial Specialist, Bank Supervision Group, Federal Reserve Bank of New YorkCarriers, non-banks and well funded start-ups are using existing mobile infrastructures to do more than extend existing payment types -- they are using them to create competitive settlement services and redefine the payments space. This session will be provided a working model and business case used by a big bank to define, refine, evaluate and deploy solutions for protecting and extending its retail customer base with mobile payments.
Review of competing mobile payments technology and approaches
How to develop a mobile payments strategy
Business case analysis for a bank's entry into mobile payments
BAI Retail Delivery Conference & Expo November 14-16, 2006 Las Vegas, NV
The Promise of Mobile Payments
According to industry research, global mobile commerce revenues are projected to reach $88 billion by 2009. Mobile Commerce, which leverages applications and services from Internet-enabled mobile devices, requires new technologies, services and business models. It is different from eCommerce and offers very different challenges. But, with unprecedented adoption across all consumer segments, mobile commerce also presents many new revenue generating and customer acquisition opportunities. Join Richard K. Crone and leading-edge experts for a hands-on exploration of the world of mobile commerce, including an overview of this evolving industry and how you can leverage the technology to increase your organization's relevance, performance and profitability.
Definition of mobile commerce—what it looks like today and into the future
Business models and best practices around integrating mobile commerce into your portfolio
Applications and services of mobile commerce/RFID
Mobile commerce/RFID transactions get done at the point-of-sale
Leveraging mobile commerce to acquire and retain consumers including loyalty programs, multiple payment options, merchant alliances
Richard Crone will moderate a panel on "Beyond Strong Authentication--Who Has Access to What and What Are They Doing?" at the American Banker's 12th Annual Financial Services Technology Forum in Pasadena, California, on October 16, 2006.
The 9th Annual Joint Payment Center Conference will feature Richard Crone speaking on the 2006 Customer Preference Payment Study, “The Future of Payments -
What you Need to Hear”, in Dallas, Texas, September 27, 2006
Corillian Connect 2006 will feature Richard Crone as Guest Speaker - Online Bill Payment Trends in San Diego, California, September 14, 2006