Achieving CRM with Payments to Compete with Amazon Go just-walk-out autonomous checkout

Richard Crone speaks on what retailers need to be doing now to respond to these changes, especially in support of order ahead and curbside pickup BEFORE incurring the cost of changing the merchandising mix required to implement Amazon Go-type autonomous checkout

You will leave the session understanding the major technology developments in the payments ecosystem, now, and over the next three to five years.  Armed with this understanding of the competitive dynamics between legacy players in payments (e.g. card companies) and newer entrants (e.g. Apple, Amazon Pay, Google, Venmo) attendees will leave with a punch list of what they must do to respond to these challenges.

Mobile Payment Awakens

Mobile is the dominant – sometimes only – channel customers use in their financial lives. Learn how mobile payments will unleash machine-learning-driven customized credit, personalized payments and compelling new services delivered real-time, in context at customers’ point of need.  Explore the ROI and the business case for mobile payments & in-context lending, and discover the threat – and opportunity – from P2P and alternative lenders.  Learn how to work with – and compete with – the technology giants.  Leave with the essentials to develop your own strategy. 

Moderator: Heidi Liebenguth, Managing Partner & Research Director, Crone Consulting, LLC
Panelists:
Richard Crone, CEO, Crone Consulting, LLC
Jeff Casey, Senior Vice President Project Portfolio Management, First Technology Services, Inc. 

Mobile Payment Awakens

Presenters: Richard Crone and Heidi Liebenguth

Mobile is the dominant – sometimes only – channel members use in their financial lives. Learn how mobile payments will unleash machine-learning-driven customized credit, personalized payments and compelling new services delivered real-time, in context at members’ point of need.  Leave with the essentials to develop your own strategy. 

Takeaway Value

• Learn how mobile payments will propel customized credit
• Explore the threat – and opportunity – from P2P and alternative lenders
• How to work with – and compete with – the technology giants
• ROI and the business case for mobile payments & in-context lending 

PAYMENTS 2016 unites thousands of payments system stakeholders from business end-user and financial and technology services organizations to debate and explore the more pressing issues and opportunities today. We’ll be speaking and presenting the NACHA Alliance Mobile Wallet Team’s recent work, “Financial Institution and Retailer Interoperability for Mobile Wallets: the Key to Success”

Richard and Heidi present “Capitalizing on Consumer Trust, What’s Next in Mobile Payments” for the Association for Financial Technology (AFT) Spring Summit. Banks are most trusted by consumers, and supporting research shows that consumers will prefer to perform mobile payments through their bank app. But PayPal scores well, Apple Pay has 16% share globally, and Android Pay and Samsung Pay are serious contenders.  What’s the prognosis for success for these and other players?

Richard and Heidi provide the Keynote address, “Mobile Payments Awakens,” exploring the evolution and future of mobile wallets and payments for the 2016 FIS™ Network Payments Executives Council (NPEC)

The NACHA Payments Innovation Alliance 2016 kickoff member meeting will be held February 22-24, 2016 at the Hotel Nikko in San Francisco, California. We’ll be speaking and presenting a preliminary draft of the NACHA Alliance Mobile Wallet Team’s recent work, “Financial Institution and Retailer Interoperability for Mobile Wallets: the Key to Success”

Richard Crone presents “the Mobile Payments Revolution,” moderating a panel of payments all-stars from Google Payments, Xoom/PayPal, and PayNearMe for the Silicon Valley Chapter of FEI, Financial Executives International.

Is There a Safe Bet in Mobile Payments?

Richard Crone, CEO and founder, Crone Consulting LLC

Heidi Liebenguth, Managing Partner & Research Director, Crone Consulting LLC

October 8, 2015   Inn at St. John’s Conference Center, Plymouth, MI

Opening General Session: Navigating the Mobile Payments Crossroads

Richard Crone and Heidi Liebenguth - Crone Consulting, LLC

This is a pivotal period in payments. There’s so much happening with card, mobile, the cloud, big data, new players and competition from non-banks. The EMV mandate is looming and many of the largest retailers and companies in the US have organized their own mobile payments network (MCX) to reduce costs and protect their data. Add in regulatory pressures, security challenges, tokenization, Samsung Pay, PayPal and Apple Pay… There is no better time to rethink your payments innovation strategy. Learn the pitfalls and payoffs of various approaches, the rules of engagement with mobile payments, and how to map a winning way forward for all the stakeholders in the payments ecosystem.

Join Richard Crone and Heidi Liebenguth at the American Bankers Association Marketing and Retail Conference, where we do the math to show Actionable Offers/Coupons + Mobile Payment = ROI

NRFtech 2014: Navigating the Retail Payments Crossroads

General Session

The retail industry faces a pivotal period in considering the payments landscape. Along with industry giants like ISIS, PayPal and Google, there are more than 200 solutions provider hopefuls, both large and small, each hyping the latest and greatest in payments technologies and platforms. The EMV mandate looms on the horizon. And many of the largest retailers in the US are organizing their own payments network, Merchant Customer Exchange (MCX), in an attempt to break the payment duopoly that has existed for the past 30 years. Add in regulatory pressures and credit card security challenges – there is no better time for retailers to rethink their payments innovation strategy. Join Richard Crone and this panel of retailer practitioners who will share their insights and experiences of various approaches in mapping an effective way forward and beyond the crossroads the industry presently faces.

The Mobile Transformation of Financial Services 

For the best-in-class, mobile banking is growing up to five times (5x) faster than wired, desktop Internet banking. Given this growth, the mobile User Interface (UI) will soon become be the dominant channel for interacting with customers, commanding more use case Service Interactions (SIs) than all other channels combined in less than three years for many financial institutions. As each day another major financial institution announces the closing or reconfiguring of physical branches, the tectonic shift created by mobile will command far more than mere channel rationalization.

With mobile cited as one of the top reasons for switching financial institutions, especially by millennials, winning and retaining customer loyalty for your mobile UI will be dependent on ever expanding the functional improvements enabled in your mobile app. This session will provide the return on investment (ROI) framework for these enhancements, especially mobile payments, cardless Mobile Cash Access (MCA), mobile picture bill payments, etc. and how they will transform financial services in the future. pregnant-hd.net

Workshop Leaders:
Richard Crone, CEO, Crone Consulting, LLC
Heidi Liebenguth, Managing Partner, Crone Consulting LLC

IOFM's Payments Summit June 2 – 4, 2014 Baltimore, MD

Treasury’s New Role for Omni-Channel Support:  Monetizing Big Data with Mobile Payments

Learn how Treasury is using mobile payments to transform payments from a cost of doing business to a new line of business by monetizing the “big data” feeds from transaction processing. In this candid interactive discussion, you will learn how the Treasury and Finance functions lead the strategy effort and eventual deployment of mobile payments.

Find out how to capture the upside revenue streams derived from the opt-in transaction data generated before, during and after each sale transaction. We will be share and critique real examples of the Return on Investment and Business Drivers used to establish the new mobile payment profit center governed by Treasury and/or Finance.

Presented by: Richard K. Crone, Crone Consulting, LLC

Richard Crone and Heidi Liebenguth talk about the Five Mobile Trigger Points and the role of Mobile Payments for restaurants at the National Restaurant Association’s 2014 Show in Chicago.

The In-Store Experience

How does new technology drive sales at restaurants and retail operations? Explore touch screens, reservation and waiting systems, tableside ordering and payment systems, table menus and digital signage, augmented reality apps and more. Learn what kind of consumers want to interact with these "toys."  Richard Crone moderates a panel of experts including Chris Lapin, SVP, Business Transformation & CIO, Red Robin Gourmet Burgers, Inc.; Don Long, Sr. Dir Information Services & Technology, White Castle Management Co.; and Jeff Weiss, Director of Store Systems, Dave & Buster’s, Inc.

When Marketing Met Technology

Marketing is becoming a technology-powered discipline, from the front-facing technologies we use to engage with prospects and customers to the back-office technologies we use for a new generation of marketing operations. Take advantage of this tremendous potential and increased reach, with an overview that teaches you how to integrate technology into your core marketing functions.  Heidi Liebenguth moderates a panel of experts including Marty Boyer, Director of Marketing, Tom+Chee; Doug Reifschneider, Vice President of Marketing, Firehouse of America, LLC; and Karley Hofer, Director of Brand Development, Orange Leaf Frozen Yogurt.

The resurgence of PIN debit*

*No PIN required!

Proprietary PIN debit networks such as NYCE, STAR, Pulse, Accel, etc. are now promoting a new class of PIN-less debit:  transactions less than $50 that can be routed through their networks with only a card swipe at the physical point of sale; no PIN required.  The move could siphon away substantial transaction volumes now riding the signature debit rails of Visa and MasterCard.  Considered an unintended consequence of post Durbin government regulation, dropping the requirement to enter encrypted Personal Identification Numbers (PINs) at the physical point of sale could increase transaction risk and fraud. 

Spurred by the promise of least cost routing and reducing their dependency on the more expensive debit clearing options of Visa and MasterCard, merchants are signing up in droves.  In this session you will hear firsthand from each of the major stakeholders in the PIN-less debit debate.

Moderators:  Richard Crone, CEO and Heidi Liebenguth, Managing Partner, Crone Consulting LLC

ATMIA US Conference 2014: Reinventing the ATM

February 11-13, 2014, Orlando Florida

Workshop: Mobile Payments & Cardless Mobile Cash Access (MCA) for ATMs

Cardless Mobile Cash Access (MCA), where banks and other account issuers enable customers to access the ATM using only their mobile banking app on their smartphone, opens up dramatic new opportunities for cost savings and new revenues. 

When the mobile banking app is the access token, banks eliminate the costs of issuing plastic cards and their card association royalties and fees.   The risk of thieves installing mag stripe skimming or PIN-logging devices is removed.  Because the primary interface is now the customer’s mobile banking app on their smartphone, banks could delay or potentially avoid costly upgrades to ATMs for NFC and EMV readers.  Customer data is far more secure, stored in the cloud rather than on their phone or a card. 

This new access token gives banks flexibility and opportunity to offer new, highly targeted products, turning the ATM into a new profit center.   Via the mobile banking app, customers could now withdraw cash from all types of accounts, opening up new fee-producing utility for lines of credit, loans, and more.  MCA holds the potential to enable not only cash withdrawals but other advanced functionality and expand new product development opportunities, all within the familiar, bank-branded and controlled app. 

Learn how banks, processors, ISOs and hardware deployers are using MCA not just for cash withdrawal but as a pathway to cloud-based mobile payments.  

 Moderators:
- Richard Crone, CEO, Crone Consulting, LLC
- Heidi Liebenguth, Managing Partner, Crone Consulting LLC
Panelists:
- Devon Watson, VP, New Business & Solution Incubation, Diebold
- Douglas Hartung, Emerging Products, Mobile, PULSE
- Douglas Asad, Sr. Product Manager Mobile Commerce, FIS Mobile
- Elan Mevasse, Product Manager, City National Bank

Citi Investment Research & Analysis ("CIRA")

Conference Call Friday, February 7, 3pm EST

Greg Badishkanian Hosts: Mobile's Impact on the Restaurant Industry

One study indicated that 69% of consumers have ordered food via mobile web and apps while 20% do so regularly and 51% paying for the order via their mobile device.  What does this mean for investors in the restaurant industry? 

This session will outline the mobile factors that will impact the valuation of a restaurant franchise.  Special emphasis will be given to how mobile payment can be used to implement a true Customer Relationship Management (CRM) business model and contrasting the winning and losing strategies of early entrants such as Starbucks Corporation, Dunkin Brands, Inc. (Dunkin Donuts®), Jamba, Inc. (Jamba Juice®) and SUBWAY® Restaurants, etc. 

You will leave the session understanding why “The one who enrolls is the one who controls” will be one of the deciding factors in the success of a restaurant franchise in the future.

Subject Matter Experts:

•       Richard Crone, CEO, Crone Consulting LLC

•       Heidi Liebenguth, Managing Partner, Crone Consulting LLC

Actionable Offers/Coupons + Mobile Payment = ROI

Stewart Holmes, Head of Mobile Commerce Product and Strategy, Barclaycard US
Thomas P. Ormseth, Senior Vice President NonCredit & Digital Services, Wintrust Financial Corporation
Corey Kline, IT Director, Noodles & Company
Richard Crone, Principal, Crone Consulting

Nearly 80% of consumers responding to a recent survey report regular use of coupons while shopping at grocery, supercenter drug or dollar stores. Another study confirms that 54% of smartphone owners are active coupon/deal users and more than 40% want tailored ads and actionable offers delivered to their phone. Yet today Consumer Packaged Goods (CPGs) marketers continue to allocate the greatest share of coupons distributed to paper-based Free Standing Inserts (FSIs). But this is about to change as the stage has been set for mobile-based couponing and actionable offers to grow exponentially when integrated with mobile payments. In this session you will learn how providing actionable offers and coupon clipping linked to your own loyalty and mobile payment accounts eliminates the waste and uncertainty of FSIs while generating big data feeds for CRM & marketing previously not available to issuers banks retailers brands and CPGs.

• This session will address the upside opportunities to all stakeholders from actionable offers/coupons integrated with mobile payment accounts.
• ROI of incorporating actionable offers integrated with payment accounts.

Understanding of the competitive threats and opportunities to financial institutions.